Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract a fee of $25.00 per request.
All expenses incurred by China Top Trip in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.
We would deeply regret your decision to cancel your trip to China, however we realize that there are many valid reasons that this can happen.
30 days before the scheduled date of departure: Get FULL refund
15-30 days before the scheduled date of departure: Deduct 5% from the full refund
7-15 days before the scheduled date of departure: Deduct 30% from the full refund
2-7 days before the scheduled date of departure: Deduct 50% from the full refund
Within 24 hours before the scheduled date of departure: Deduct 100% from the full refund
In the process of the travel: Get NO refund unless it is agreed by us
In addition to the above stated cancellation refund, if the ticket of airlines, cruises or trains have already been issued of final confirmation has been received at the time of cancellation (regardless of the number of days prior to departure), the clients will be assessed an additional airline, cruise, train or hotel cancellation penalty and service surcharge.
The terms for cancellation for tours of more than 10 people may vary from case to case. Please ask you travel advisor regarding the cancellation policy for a group of over 10 people.
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client.
Your travel advisor may assist you in applying for the necessary travel documentation upon request. China Top Trip accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor’s certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.
In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
China Top Trip tour packages include China Life Tourist Accident/Casualty Insurance as part of our package. We still highly recommend that you purchase full coverage travel insurance from you country of origin. Insurance provided by China Top Trip is not applicable where only hotel or China flight booking are purchased through China Top Trip.
Shall you feel unsatisfied with any service China Top Trip has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. China Top Trip will not be liable for any claims made later than 15 days after the completion of your tour.
You can contact China Top Trip via the web form www.chinatoptrip.com, email, or phone. If for any reason, you fail to receive any reply from China Top Trip in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact China Top Trip customer service center at email@example.com or phone at 86-13469198260 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.
China Top Trip provides tour information and China tour bookings. China Top Trip publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. China Top Trip will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.
China Top Trip shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by China Top Trip.
China Top Trip shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond China Top Trip’s control. Neither China Top Trip nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes, China Top Trip is not responsible for a client’s failure to comply with customs regulations. China Top Trip is not responsible for the theft or loss of any customer’s valuables or items of personal property due to the negligence of the customer. China Top Trip reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If China Top Trip has cancelled any tour prior to the commencement of the tour, China Top Trip is liable for a full refund of the money received from the client.
Many of China Top Trip tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. China Top Trip, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
China Top Trip reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.
China Top Trip reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.